Shipping and Handling
All orders will be processed within 1 to 2 business days.
We offer the following options for shipping/handling:
Ground U.S. is free for product orders of $99 or more. For orders of less than $99, it costs $5. We ship using either U.S. Priority Mail or the Ground service of
FedEx, UPS or Airborne Express. This can often arrive within 3 business days after order processing, but can also take 4 to 6 business days or more depending on the distance from
our distribution point. Unlike other merchants who offer "free" shipping, your order will not be delayed for choosing this option.
Second Day Air U.S. costs $20 for customers located in a U.S. state and will get your order to you 2 business days after the order is processed using Fed Ex, UPS
or Airborne Express. Alaska or Hawaii or some remote areas in the U.S. may take an extra business day.
International Shipping costs $55 for most customers outside of the U.S. (except for Canada which costs $45). U.S. territories must also use international shipping
(see International Sales Policy above). In some countries or regions with extremely high shipping rates, we may need to charge more or send your package via Global Express Mail
rather than FedEx, UPS or DHL. If we need to charge more, we will alert you to this for your confirmation before processing the order. Since international shipments must go through
customs in each country, we can not guarantee any shipment turnaround times. Our prices do not include duties or value-added taxes. These charges will be billed to the package
recipient by the local Customs office. Occasionally, the additional documentation requirements on international orders plus the time it takes to verify the credit card name and
address with your bank may delay our order processing by 1-2 days.
Downloadable items have no shipping charges. Please note that most of our offerings are not downloadable. Only those clearly marked as downloadable can use
this shipping option.
A very small number of our products are heavy and a shipping surcharge will be applied on those products. The surcharge will be indicated on the product page if applicable.
Orders placed late in the day or after business hours (U.S. East Coast) will be considered to have been placed on the next business day. For example, an order placed on Tuesday evening will be considered to have been placed on Wednesday. If the product is listed as "Usually ships next business day", then it would be expected to ship on Thursday.
Even the largest shippers do not deliver on public holidays, so holidays do not count as business days. You will need to add an extra day to your delivery expectations if a holiday will occur on or between the shipping date and the normal delivery date. Also, occasionally, our shippers can not meet the expectations that are set above--especially during December.
Please note that we can not ship to Post Office (PO) boxes as Fed Ex, UPS and Airborne Express can not deliver to these addresses.
Also, to prevent fraudulent credit card charges, we reserve the right to ship to the customer's credit card billing address or to cancel an order if the shipping address on an order does not match any address associated with the credit card used for the order. We also reserve the right to cancel any order for which a free e-mail service like Hotmail is used as the e-mail address.